FREQUENTLY ASKED QUESTIONS

Hairline Illusions has been at the forefront of wig production and inventions for almost 2 decades. Our attention to detail and exclusive offerings are among the best in the industry. We are American based manufacturers that offers the following: Classes (Hair system production, medical certification, business coaching and development) Hair Accessories Hair system production (Prosthetics and Lace Wigs, Toppers, and Partials) Hair system repairs Prototyping Research and Development, and more

At Hairline Illusions, we've got you covered. Here's a quick look at our hair system types: Cranial Prosthesis: Medical-grade solutions designed for comfort and confidence during health-related hair loss. Vacuum Hair Systems: Ultimate realism to the naked eye for in-person interactions, providing unmatched security for everyday wear. Lace Wigs: Versatile options perfect for stage performances and daily use, offering a natural look and comfortable fit. Matrix FX: Professional-grade systems ideal for film and TV production, ensuring flawless appearance under high-definition cameras. Enhancements: Subtle, natural-looking pieces including parts, toppers, frontals, napes, mustaches, eyebrows, merkins and more, for customized hair solutions. Avant-garde Crowns: Unique and artistic hair pieces for those seeking bold, fashion-forward looks. Custom Systems: Tailored hair solutions designed to meet individual needs and preferences.

Ordering process: A Few Easy Steps Step #1: Click HERE or the following link to complete our pre-order form. https://www.surveymonkey.com/r/HLISHORTFORM Email photos of your natural hair. Email photos of your desired hair texture (curl), length, color and density. Please name the attachment same as described (i.e. texture-curl.jpg, hair-color.jpg, hair-density.jpg, etc.) Step #2: Confirm Specs Virtual Consultation to discuss photos, best options, and specifics. For readymade orders, your order will be shipped within 10 business days. For custom orders: An order form and mold making kit will be mailed, and measuring instructions will be emailed. Alternatively, an in-person consultation can be conducted at one of our facilities or with our salon partners. Your consultation fee will be deducted from the total cost of your hair system. A 50% deposit is collected via bank wire or online invoice. Hair System Coverage Process for Our Insured Customers: Order Submission: The insured submits an order for a hair system through our approved channels. b. We review the order for medical necessity and policy coverage. Approval Process: Approvals can take from 10 to 30 business days depending on insurance carrier. Customer Responsibility: a. The insured is responsible for covering their deductible, if applicable. b. Any co-insurance or co-pays as specified in their policy will also apply. Follow-up: a. We provide instructions to the insured on when you will receive their hair system. b. Our customer service team remains available for any questions or concerns. Step #3 We start building your hairpiece. Black Label Orders We no longer accept Black Label Orders without invitations. Fees start at $25,000+ Depending on hair texture and head size. Orders are paid in full in advance and take 24 - 48 months to complete. Black Label Line fees are paid before production starts. If you are on a payment plan we will begin production after the full total is received. Late payments and missed payments are subject to cancellation of order pushed to next waiting list.

We are excited to announce that Hairline Illusions has partnered with Cherry, a trusted financing company offering flexible payment options designed just for you. Whether you're purchasing a new unit or scheduling a service, now you can enjoy no hard credit checks and 0% interest paybacks for up to a full year. For those who qualify, even if your credit isn’t perfect, we may still be able to help. Cherry provides tailored payment solutions to meet your needs, making luxury hair replacement more accessible than ever. Why Clients Love Cherry ✅ Exceptional Approval Rate: 3 out of 4 applicants get approved ✅ Inclusive Financing: Credit scores as low as 520 welcome ✅ Instant Decisions: Quick, hassle-free application process ✅ Worry-Free Application: No hard credit checks or hidden fees ✅ Flexible Budgeting: Get your treatment now, pay over time Here’s how it works: Apply online in seconds—without affecting your credit score. Choose from flexible payment plans tailored to your budget. Enjoy up to 12 months of interest-free payments!

The duration for which you can comfortably wear a wig depends on various factors, including the wig's type, your personal comfort, and your specific needs. Here are some general guidelines: Daily Wear Wigs: Daily wear wigs, often made from are designed to be worn daily and can typically be worn throughout the day. However, it's recommended to remove them at night to allow your scalp to breathe and give your natural hair a break. Lace Front Wigs: Lace front wigs, which provide a natural-looking hairline, are also suitable for daily wear. They offer comfort and a secure fit. You can wear them daily for several weeks. Readymade Wigs: High-quality human hair wigs can be worn for longer periods, even up to a few weeks or more, with proper care and maintenance. These wigs are more durable and can withstand regular use. Special Occasion Wigs: Some wigs are designed for specific events or occasions, such as costume wigs or cosplay wigs. These are typically not meant for long-term wear and should be worn for shorter durations. Medical Wigs: For individuals experiencing hair loss due to medical reasons, such as chemotherapy, medical wigs are often designed for daily use. The duration of wear may vary based on the treatment period. HD Vacuum Wigs: Recommended for clients with long-term, extensive hair loss, offer exceptional comfort and security. It's important to remember that these wigs should be removed a few times a week to allow your scalp to breathe. This practice not only promotes scalp health but also ensures the longevity and comfort of wearing your vacuum wig. Whether you have a clean-shaven head or no hair growth on your scalp, maintaining a routine that includes wig removal for scalp care is essential. Making informed decisions about your wig and scalp care is a significant step in your journey. It's essential to keep in mind that your comfort is important. If you experience any discomfort, itching, or irritation while wearing a wig, it's a good idea to take it off and give your scalp a rest. Regularly remove and clean your wig, and follow the care instructions provided with the wig to maintain its quality and longevity. Ultimately, the duration you can wear a wig depends on the wig's type, your personal preferences, and how well you care for it. Consulting with a wig specialist or stylist can also provide guidance tailored to your specific situation and needs. Wearing Wigs with Adhesives and Tapes: The duration for which you can comfortably wear wigs when using adhesives and tapes depends on several factors, including the type of adhesive, the wig material, your skin's sensitivity, and your personal comfort. Here are some general guidelines: Wearing Wigs with Adhesives: Daily Wear: For many individuals, wearing a wig with adhesive is suitable for daily wear. It can be comfortably worn throughout the day and then removed in the evening. This is a common practice, especially with lace front wigs. Several Days: Some people choose to wear wigs with adhesives for several days at a time, typically up to a week or longer. This is more common when using strong, waterproof adhesives like medical-grade adhesives. Sensitivity: If you have sensitive skin, it's essential to pay close attention to any signs of irritation. Some individuals may experience discomfort when wearing adhesives for extended periods, so it's advisable to remove the wig if you notice any issues. Adhesive Strength: The strength of the adhesive matters. Strong adhesives may allow for longer wear times, while weaker adhesives may require more frequent reapplication. Wearing Wigs with Tapes: Daily Wear: Wig tapes are often used for daily wear and can comfortably secure a wig in place for the day. Tapes are generally easier to remove than some adhesives. Tape Type: The type of tape matters. Some wig tapes are designed for short-term wear, such as daily use, while others are formulated for extended wear, which can last for a few days. Maintenance: When wearing wigs with tapes, it's essential to maintain the tape's integrity. If the tape begins to lose its adhesive properties, it's advisable to replace it for a secure fit. Skin Sensitivity: Individuals with sensitive skin should be cautious and attentive to any signs of irritation when using tapes for extended periods. Duration of Wear: The duration of wear with tapes also depends on the individual's comfort and specific needs. Some people may choose to wear wigs with tapes daily, while others may opt for several days of wear. In both cases, it's crucial to prioritize scalp health and hygiene. Remove the wig and adhesive or tape regularly to clean your scalp and wig cap. Regular maintenance and monitoring for any signs of discomfort or irritation are key. If you experience any issues, it's advisable to consult a wig specialist or dermatologist for guidance on the best practices for your specific situation. Important Note: It's important to remember that all wigs should not be worn for extended periods, generally not exceeding three weeks. This is due to the natural shedding of skin cells on the scalp, which can accumulate under the wig and potentially lead to discomfort or hygiene issues. Regular removal and cleaning of both the wig and your scalp are essential to maintain a healthy and comfortable wearing experience. The process of skin shedding is continuous, with old skin cells naturally sloughing off to make way for new ones. On average, the human body sheds millions of skin cells each day. These cells are often microscopic and not typically noticeable. The outermost layer of the epidermis, known as the stratum corneum, is primarily composed of dead skin cells in the process of shedding. When adhesive or glue is applied to the skin for extended periods, such as when wearing a wig, it can create a barrier that traps dead skin cells and prevents them from shedding naturally. This can lead to a few potential issues: Hygiene Concerns: The accumulation of dead skin cells, trapped under the adhesive or glue, can create an environment that is less hygienic. Bacteria can potentially thrive in such conditions, which may result in skin irritation or an unpleasant odor. Itching and Discomfort: The trapped dead skin cells can lead to itching and discomfort on the scalp. This can be particularly bothersome for individuals wearing wigs with adhesives for an extended period. Reduced Adhesive Effectiveness: Over time, the accumulation of dead skin cells and natural oils on the scalp can reduce the effectiveness of the adhesive or glue, causing the wig to become less secure. To mitigate these issues, it's essential to: Regularly remove the wig and adhesive to clean both the wig cap and the scalp. This helps maintain a clean and hygienic environment. Carefully follow the manufacturer's instructions for using wig adhesives or tapes, including recommended wear times. If you experience discomfort, itching, or any signs of skin irritation, it's advisable to promptly remove the wig and adhesive, clean the scalp, and allow it to breathe. Consult a wig specialist or dermatologist for guidance on proper care and any skin-related concerns. In summary, skin shedding is a continuous process, and when adhesive or glue traps dead skin cells on the skin, it can lead to hygiene concerns, discomfort, and reduced adhesive effectiveness. Regular cleaning and maintenance are crucial to ensure a comfortable and healthy wig-wearing experience. ©2023 Hairline Illusions™

At Hairline Illusions, we offer personalized consultations to help you find the perfect hair system tailored to your unique needs and preferences. Our consultations are designed to provide you with expert guidance and support throughout your hair replacement journey. We offer phone, face-to-face virtual, and in-person consultations at our locations. Please note that appointments are necessary, and we do not accept walk-ins. Virtual consultations are complementary during non-peak dates. Consultation Fees: To reserve a consultation slot, a $500 fee is required. This fee will be applied to the cost of your wig. However, please be aware that if you miss your consultation appointment, a $250 charge will be incurred, and the remaining $250 will be applied to your hair system. Your appointment will be held for you for a specified period, after which, if not confirmed with the necessary payments, it will be released and made available to others. We kindly remind you that your consultation fee is a valued investment in our personalized service and expertise. This fee is non-refundable but will be applied towards your future purchase, ensuring you receive full value for your commitment. Hair System Deposit: After your consultation is finished and you have chosen your desired hair system, a 50% deposit for the selected hair system will be collected. This deposit secures your order and allows our skilled craftsmen to begin creating your personalized hair system. Our Commitment to Excellence: At Hairline Illusions, we are continually striving to provide you with the highest quality service and products, ensuring that your experience with us is nothing short of exceptional. Our commitment to excellence has always been a cornerstone of our business philosophy. Booking Your Consultation: To book your consultation, please reach out to our friendly customer service team. They will assist you in finding the most suitable slot based on your preferences and schedule. We recommend booking your consultation well in advance to ensure availability, especially during peak seasons. During Your Consultation: Our experienced consultants will take the time to understand your specific requirements, lifestyle, and desired outcomes. They will guide you through our extensive range of hair systems, helping you select the one that best suits your needs. You will also have the opportunity to discuss customization options, maintenance, and aftercare to ensure you have all the information you need to make an informed decision. Standby Appointments at Hairline Illusions In addition to our regular consultations, we also offer standby appointments, which allow you to book a slot when others postpone or cancel. Here's how it works: Notification: We'll email our standby list about available slots each day. These spots are filled on a first-come, first-served basis and can be taken quickly. Response Required: If you don't respond to a standby alert, you will be removed from the list. Standby Rates and Priority: Free to Join: There is no cost to be on the standby list. Paid Priority: You can pay a $500 deposit for priority on the next available slot. Respond quickly to the email to secure it. Busy Periods: During peak times like major holidays, a deposit ensures you get your desired appointment slot or wig. Paid Standby Slots: Holding Time: Slots are held for 45 minutes for those who have paid the standby fee. Deposit: A $500 deposit is required for priority access. Rules & Deposits: No Guarantee Without Deposit: Standby slots aren't guaranteed if the deposit isn't received in a timely manner. Standby Validity: Notices last until the slot is booked. No notice is sent if the slot is taken. Deposit Use: If you pay for a slot that's taken, the deposit applies to the next standby opportunity or any available appointment. Fees: The full standby fee goes towards your wig cost unless you miss your appointment. Missing a standby appointment incurs a $250 charge, with the remaining $250 applied to your wig. Pricing Updates: As we navigate the dynamic economic landscape, various external factors may influence our operational costs. To continue delivering the premium service you've come to expect from us, we may need to adjust our fees periodically. However, as a token of our appreciation for your ongoing support, we may offer exclusive opportunities to lock in current prices for a limited time. Stay informed about any pricing updates and special offers by subscribing to our newsletter or contacting our customer service team. We deeply appreciate your interest in Hairline Illusions and look forward to helping you achieve your dream hair. Book your consultation or join our standby list today to take the first step towards a confident, transformative hair replacement experience. For more information, to schedule your consultation, or to join our standby list, please contact our customer service team at (866) 777-7567, Monday-Friday 9-5, or reply to this email 24/7.

At Hairline Illusions, we specialize in wig fittings and applications that prioritize comfort, security, and a natural appearance without relying on glues or extensive styling. Our process is designed to give you confidence and ease in your new look. Wig Fittings 1. Precise Head Measurements Depending on the custom wig type, we either: Take 12-14 detailed measurements of your head, or Perform a 3D scan of your head for ultimate precision Our comprehensive measurements include: Circumference Ear-to-ear distance Front-to-back length Plus additional measurements for a perfect fit This meticulous approach ensures a secure and comfortable fit without the need for adhesives. 2. Personalized Wig Selection During your consultation, you'll choose a wig based on your preferences: Hair texture Color Style We offer both custom-made and pre-made options to suit your unique needs. 3. Custom Adjustments We tailor the wig to your specific head shape by: Adjusting the cap size Refining the hairline Modifying the wig base as needed These customizations guarantee a perfect fit without glue. 4. Trial Fitting You'll try on the wig to assess fit and comfort. We make further adjustments to ensure a secure, non-slip fit. Wig Applications 1. Hair Preparation We prepare your natural hair by: Braiding or using a wig cap This creates a smooth foundation for the wig, ensuring it lays flat and secure. 2. Applying the Wig We use glue-free methods to secure your wig: Clips or Combs: Built-in attachments secure the wig to your natural hair. Elastic Bands or Adjustable Straps: Inside the wig cap, these create a snug fit without adhesives. 3. Final Adjustments Once applied, we make final tweaks to ensure: A natural look Secure fit No additional styling needed 4. Client Education We provide comprehensive guidance on: Proper wig maintenance and care How to reapply the wig at home without glue Cleaning and storage techniques for longevity At Hairline Illusions, our wig fittings and applications focus on providing you with a convenient, professional, and confidence-boosting experience. Our methods ensure you can easily manage your wig day-to-day without the need for glues or complex styling routines.

MESH SMALL BANGS: (MSB) The cap is made of mesh with full Hand-tied virgin human hair. Fees start at $330 for brunettes and $590+ for blondes. Allow up to 1 month for delivery as we ensure that your order is processed with the utmost care and precision. ​ HD MEDICAL BANGS: (HDMB) The cap is made of medical grade polymer with full implanted virgin human hair. Fees start at $630 for brunettes and $1,500+ for blondes. Allow up to 3 months for the completion of your custom order, as each item is crafted to meet our high standards of quality. ​ HAIR INTEGRATION/ HAIR VOLUMIZER: (HIHV) Your hair is incorporated with a hairpiece by pulling through holes. Clips or thread anchoring are required for partial units. Fees start at $1,800 for small toppers and $6,900+ for full systems. Allow up to 3 months for the completion of your custom order, as each item is crafted to meet our high standards of quality. HD HAIR REPLACEMENT:(HDH) The wig cap is made with hypoallergenic imiskin and mesh. Hand-tied Front/Crown with Thin Machine Wefts in back or Fully Handtied. Fees start at $1,800 for Toppers and $3,900+ for full systems. Allow up to 6 months for delivery, as we take the necessary time to perfect and tailor our products to your specific needs. HD CUSTOM ADVANCED SYSTEM:(HDCAS) Wig Base s made with High Def light and thin blended panels to suit your needs including mesh and imiskin and/or silicone. Fees start at $3,300 for Toppers and $6,900+ for full systems. Allow up to 6 months for delivery, as we take the necessary time to perfect and tailor our products to your specific needs. CRANIAL PROSTHESIS REGULAR: (CPR) The wig cap is slightly thicker than light Cranial Prosthesis. Cap is made with imiskin and mesh. Hand-tied Front/Crown with Thin Machine Wefts in back. Fees start at $3,300 for Toppers and $6,900+ for full systems. Allow up to 6 months for delivery, as we take the necessary time to perfect and tailor our products to your specific needs. CRANIAL PROSTHESIS LIGHT: (CPL) The wig cap is lighter and thinner than a regular Cranial Prosthesis. Cap is made with imiskin and mesh. Hand-tied Front/Crown with Hand-Tied Wefts in back. Fees start at $4,500 for Toppers and $7,200+ for full systems. Allow up to 6 months for delivery, as we take the necessary time to perfect and tailor our products to your specific needs. ADVANCED HD PROSTHESIS:(AHDP) Softer, thinner, stretchable, and more undetectable thanCPRand CPL. Expands with hair growth. Fees start at $6,900 for Toppers and $9,600+ for full systems. Anticipate a 9-month period for the fulfillment of your order, ensuring that every detail is addressed with exceptional care and craftsmanship. VACUUM SEAL WIG: (VSW) Cranial Hair Prosthesis “Medical Wigs” for Alopecia - total hair loss. Ultimate Invisible System. Visually, it's the finest. Lightweight Silicone and Hard Fiberglass Available. Fees start at $6,900 for Toppers and $9,600+ for full systems. Anticipate a 9-month period for the fulfillment of your order, ensuring that every detail is addressed with exceptional care and craftsmanship. ​ HD VACUUM SEAL WIG: (HDVSW) Invisible System. Very thin, soft & light great for hair loss. Softer, stretchable, and more undetectable than Thin Skin. Undetectable, all skin base. Thinner, more breathable, and undetectable than thin skin. Can be worn with total hair loss or a head full of hair without adhesive. Call for pricing. Anticipate a 9-month period for the fulfillment of your order, ensuring that every detail is addressed with exceptional care and craftsmanship. HD 3D PROSTHESIS:(3DHD) Invisible System. Very thin and light great for hair loss. Undetectable, all skin base. Thinner, more breathable, and undetectable than thin skin. Can be worn with total hair loss or a head full of hair without adhesive. Call for pricing. Call us. DREADLOCK HAIR SYSTEMS: Due to the potential for injury when crafting authentic, realistic-looking dreadlocks over 12 inches, allow between 9 and 10 months to ensure that each wig is meticulously crafted to meet our high standards of quality and realism. Although we may estimate shorter production times in your proposal agreement, please allow these durations to complete your hair system. By accepting your order, you agree to adhere to these terms and these production times override any production times specified verbally, in agreements and posted elsewhere on our site or app. Wig life 3 to 15 years along with 30 days, 3 Months or 1 Year Warranty depending on the base type.

Initial Inspection: Each hair implant is meticulously inspected and tested. During this phase, we perform a stress test on the strands to ensure they are securely anchored within the base. We use a microscope to check for any hairs that have shifted or for any loose knots. Any displaced hairs are resecured, and loose knots are tightened as needed. Base Examination: We thoroughly inspect the foundation of the prosthesis for durability and proper attachment. This includes checking any metal stays or comb attachments if present. During this phase, we perform the following tests on polymer and lace materials: Chemical Resistance Test: We assess the resistance of both polymers and lace to common chemicals found in hair care and styling products. This ensures that the materials do not degrade or react negatively when exposed to these substances. Heat Resistance Test: It's critical to determine how the polymers and lace behave under various temperatures, especially since styling tools may be used. This test ensures that the materials can withstand high temperatures without deforming. Tear Resistance Test: This test measures how resistant both polymer and lace materials are to tearing, providing assurance about the material’s ability to withstand regular use and handling. Elasticity and Stretch Recovery Test for Polymers: This involves stretching the polymer material to a certain limit and observing how well it returns to its original shape. This test is vital to ensure that the wig cap is stretchable yet retains its shape after multiple uses. Abrasion Resistance Test for Polymers: We evaluate how well the polymer can withstand surface wear from rubbing against other surfaces like pillows and clothing, crucial for daily use durability. Tensile Strength Test for Lace: This test checks the maximum force that lace can withstand before breaking. This is important for ensuring the lace sections of the wig cap are durable. Breathability Test for Lace: We assess how well the lace allows air to pass through, ensuring comfort for the wearer, especially in varying climates. These tests are part of our rigorous quality assurance process to ensure that every prosthesis we deliver meets the highest standards for durability, functionality, and wearer comfort. After completing these tests, we proceed to further quality control stages, including multiple wash tests and final adjustments. First Wash Test: This crucial step tests the stability of the implants and knots after washing. Using a microscope, similar to the initial inspection, we verify if any hairs have shifted or if any knots have loosened after this wash. Second Inspection: The hair roots undergo a detailed second inspection. Each one is tested and, if necessary, resealed, tightened, or replaced to ensure optimal attachment and longevity. Final Wash Test: A final evaluation is conducted to confirm the endurance of the hair following another wash cycle, ensuring that all elements hold up under typical usage conditions. Final Adjustments: Hair knots and implants undergo one final rigorous check, and adjustments are made if necessary. This step ensures that your hair system is poised to last between 3 to 15 years, depending on the cap type and maintenance. Styling: The hair is professionally washed, conditioned, and styled at a salon to ensure it meets our high standards for presentation and quality. After the salon service, we will send you photos for your review. Upon your approval, we are ready to proceed with shipping your prosthesis. We sincerely appreciate your patience during this detailed process and look forward to you enjoying your new prosthesis. Quality control can take anywhere from 10 to 30 business days, depending on the type of hair system being inspected.

Although most our wigs really last years, the following is the suggest use of wigs: HD Lace Fronted Wigs last 1-3 years with proper maintenance. Vacuum Wigs last 3-5 years with proper maintenance. Cranial Hair Prosthesis Wigs last 1- 5 years with proper maintenance. Silicone Wigs last up to 3-5 years with proper maintenance. Matrix Silk Wigs last up to 15 years with proper maintenance. Black Label Comes with 1 year warranty and last up to 6 years with proper maintenance. Ensuring the longevity of your wig is vital to maintain its quality and appearance. That's why we strongly recommend sending in your wigs for scheduled routine maintenance. For your convenience, care instructions are thoughtfully provided with every order to help you maintain your wig's pristine condition. Client Advisory on Polymer-Based Prostheses: To all our valued clients ordering polymer-based prostheses, we kindly advise you to refrain from using products containing essential oils or mineral oils on these prostheses. These oils have the potential to break down the polymer material over time, leading to deterioration and a decrease in the prostheses' longevity and quality. To ensure the optimal performance and lifespan of your polymer-based prosthesis, we recommend using products that do not contain these oils. Your cooperation in following this guidance is greatly appreciated and will help you enjoy your prosthesis to the fullest. If you have any questions or need further information, please don't hesitate to reach out to our team. Your satisfaction is our priority, and we are here to assist you in every way possible. It's essential to carefully check the ingredient list of the products you use to determine if they contain these substances. Here's a general guideline for each category: Products That May Contain Essential Oils: Shampoos and conditioners Hair serums and treatments Hair masks Scalp oils Aromatherapy products Skin creams and lotions Massage oils Perfumes and fragrances Products That May Contain Mineral Oils: Baby oil Body lotions and creams Makeup removers Petroleum jelly (e.g., Vaseline) Some hair care products like hair sprays Heat protectant sprays are another category of products that may contain essential oils or mineral oils. These sprays are used to protect the hair from the damaging effects of heat styling tools such as flat irons and curling irons. When choosing a heat protectant spray, be sure to check the ingredient list to determine whether it contains essential oils or mineral oils, especially if you wish to avoid these substances for the care of your prostheses or for other reasons. It's important to note that not all products in these categories contain essential oils or mineral oils, and the specific ingredients can vary from brand to brand. If you are concerned about avoiding these substances, always read the product labels and ingredient lists, and consider using products specifically formulated to be free of essential oils and mineral oils if needed. If you ever encounter issues or have concerns regarding your hair system, we're here to assist you. Simply visit the following link for more information if your wig is within the specified warranty period. Our team is dedicated to addressing your concerns promptly and efficiently, ensuring your satisfaction. https://www.hairlineillusions.com/returns Additionally, if you wish to initiate a return for any reason, you can do so effortlessly by following the link provided. Your peace of mind and your wig's longevity are of utmost importance to us, and we're committed to providing you with the support and solutions you need. Thank you for choosing us as your wig provider.

Eligibility Criteria for Retail Partners Retailers who wish to become authorized sellers of Hairline Illusions products must meet the following criteria: Luxury Brand Alignment: Retailers must represent premium or luxury brands and cater to a high-end customer base. Reputation for Excellence: Retailers must demonstrate a strong track record of customer satisfaction, premium in-store experiences, and professional customer service. Market Presence: Retailers must operate in key markets or regions where luxury hair replacement products are in demand, with a clear understanding of the local market. Sales Capacity: Retailers should demonstrate the capacity to meet sales goals for luxury items, including a history of selling premium beauty or hair-related products. Training Commitment: Retailers must be willing to invest in staff training to ensure that sales teams are knowledgeable about Hairline Illusions' unique products and can deliver a luxury service experience to customers. Store Presentation: Retailers must have a professional, clean, and well-designed storefront that aligns with the Hairline Illusions brand aesthetic. This applies to both physical and online stores. 2. Retailer Selection Process Application Submission: Retailers interested in distributing Hairline Illusions products will complete an application form detailing their business background, market reach, and commitment to brand representation. Evaluation: Hairline Illusions will evaluate applicants based on their alignment with the eligibility criteria. This includes reviewing their physical store presentation (if applicable), website, sales history, and overall customer experience. Site Visit/Assessment: Selected applicants may undergo a site visit or virtual tour to assess the store environment, customer service capabilities, and brand fit. Approval: Once a retailer passes the evaluation process, they will receive approval to become an official Hairline Illusions retail partner and gain access to exclusive products. 3. Training and Support for Retail Partners To ensure brand consistency and the highest level of customer service, Hairline Illusions will provide: Comprehensive Product Training: Retail staff will undergo thorough training on the unique features and benefits of Hairline Illusions’ products. This includes hands-on training for in-store personnel and detailed online resources for e-commerce partners. Sales and Marketing Materials: Retail partners will receive access to branded marketing assets, including product images, in-store displays, brochures, and social media content, to ensure proper product presentation. Brand Guidelines: Retailers must adhere to Hairline Illusions’ brand guidelines regarding product display, customer interactions, and digital marketing efforts to maintain the luxury image of the brand. Ongoing Support: Retailers will have a dedicated account manager to provide ongoing support, including sales strategy assistance, marketing campaign guidance, and inventory management. 4. Distribution and Sales Policies Exclusive Product Access: Retail partners will have access to exclusive Hairline Illusions collections that are not available to the general market, reinforcing the luxury and exclusivity of the brand. Minimum Order Quantities: Retailers must commit to minimum order quantities to maintain consistent product availability and ensure a premium shopping experience for customers. Territory Protection: Hairline Illusions will limit the number of retailers within a given region to avoid market saturation and maintain exclusivity. Each retail partner will have a protected sales territory to ensure fair competition and brand loyalty. Pricing Policy: Retailers must comply with Hairline Illusions’ pricing guidelines to maintain uniform pricing across all retail outlets, preventing price erosion and preserving the brand’s luxury status. No Discounting Policy: To uphold the brand’s premium positioning, authorized retailers are not permitted to offer discounts on Hairline Illusions products unless specifically approved for promotional events. 5. Monitoring and Compliance To ensure the ongoing success of the selective distribution plan, Hairline Illusions will: Regular Audits: Conduct regular audits of retail partners to ensure compliance with brand standards, including mystery shopping visits or online purchase checks. Performance Reviews: Conduct biannual performance reviews, including sales performance, customer feedback, and adherence to brand guidelines. Partners who consistently exceed expectations may be eligible for additional support and perks, such as new product previews or marketing collaborations. Compliance Enforcement: If a retailer is found in violation of the selective distribution policies (e.g., unauthorized discounting, subpar presentation), Hairline Illusions reserves the right to terminate the retail partnership. 6. Benefits for Retail Partners By partnering with Hairline Illusions, retailers will enjoy several advantages: Exclusive Access to High-Quality Products: Retailers will offer products from a brand known for its innovation, craftsmanship, and luxury appeal. Increased Foot Traffic and Sales: Hairline Illusions’ reputation for premium, life-changing hair replacement solutions will draw high-end clientele to retail locations. Marketing and Brand Support: Retailers will receive support in the form of co-branded marketing efforts, social media exposure, and direct engagement with Hairline Illusions’ loyal customer base. Training and Education: Retailers will gain access to industry-leading training that empowers their staff to deliver exceptional customer experiences and in-depth product knowledge. Contact Information For inquiries or to apply for our selective distribution program, retailers can contact: Sophia Wholesale Department, Hairline Illusions Email: sales@hairlineillusions.com Join us in offering premium hair replacement solutions that redefine luxury and empower customers with confidence and beauty.

Elevate Your Investment with Our Exclusive Trade-In Program At Hairline Illusions™, we pride ourselves on delivering unmatched quality and service in the luxury wig industry. We're excited to offer our valued clients a unique opportunity to upgrade their premium hairpieces through our Trade-In Program. Eligible Units: Dream Lace Collections Matrix Series Black Label Collections Premium wigs from other renowned manufacturers How It Works: Contact our specialists to receive your Trade-In registration number Send your current unit for professional evaluation Receive a custom trade-in offer of up to $3,500* based on your unit's condition Apply your trade-in value toward your new Hairline Illusions™ masterpiece Ready to upgrade? Our expert consultants are available to guide you through the process. Contact us today at [contact information] to begin your luxury hair transformation. *Trade-in values vary based on style, age, and condition of the unit. All trade-ins are subject to inspection and approval.

Certainly! Clients have the option to have their units crafted using hair bundles or hair donated by individuals close to them. Typically, we recommend supplying at least 6 to 12 ponytails, which can vary depending on factors like hair density, desired volume, and head size. We also highly encourage clients to provide their own hair if they have a specific hair type they are comfortable with. In such cases, the cost of the hair is deducted from the total cost of the order, offering a personalized and cost-effective solution for your hair system. Self-Haircut Instructions: Dividing Your Hair into Sections and Preparing for Shipment While cutting your hair by a professional stylist is the ideal choice, if you're assisted by a loved one, follow these instructions to achieve the best results. When cutting your own freshly clean and dried hair; divide (part) your hair into small sections, approximately 1-2 inches in size. Secure each section with a rubber band about an inch from the root, and then proceed to cut the hair above the rubber bands. Afterward, then place it into a Ziploc bag for safekeeping. When sending your hair to us, please use a padded envelope. If you are supplying regular bulk human hair from a supplier, you will need 300g of Double-Drawn Human Hair. Remember to allow an additional 2 inches for returns. Please note: If you choose to use your own hair, it will void the Hairline Illusions warranty.

Final Sale Policy: Special Category PurchasesFinal Sale Policy: Special Category Purchases Please be advised that all purchases of floor models, rentals, used hair systems, and capstone projects are considered final sale. These items are sold "as is" and are not eligible for returns, exchanges, or refunds. As a valued customer, you will receive loyalty points for your purchase, which can be redeemed on future orders. Floor models, rentals, and used hair systems may have imperfections or show signs of gentle use. Capstone projects may exhibit slight variations due to their nature as training or prototype models. By completing this purchase, you acknowledge and accept the condition of the item, including any imperfections, and agree to the terms of this final sale. For any questions or concerns regarding your purchase or loyalty points, please contact our customer service team at info@hairlineillusions.com

You may have the option to use your medical insurance benefit to cover the cost of your cranial prosthesis. Most insurance companies will cover 80% to 100% of the fee for medically induced hair loss purposes. Also benefits from SAM, HASA or FSA can be used to purchase a medical wig. Insurance Communication: Reach out to your medical insurance carrier and inquire if your plan covers a cranial prosthesis under HCPCS code A9282. This is an important first step to understand the coverage details of your insurance plan. Doctor's Letter and Prescription: Request your doctor to write a letter of medical necessity. This letter should accompany a prescription for the Hairline Illusions Cranial Prosthesis. Make sure the prescription includes the necessary diagnosis code. This documentation is crucial for your insurance claim. Document Submission: We will send you a link where you can securely upload your documents. This streamlined process ensures that all your sensitive information is handled with the utmost confidentiality and efficiency. Contact us for more information.

At Hairline Illusions, we strive to provide the highest quality products and services to our valued clients. To ensure smooth operations and maintain a high level of service, we have established the following late payment policy: 1. Payment Terms Payment for all services and repairs is due upon receipt of the invoice unless otherwise specified in writing. A 50% deposit is required for work to begin. This includes custom orders and repairs unless stated otherwise. If payment terms are extended, the due date will be clearly stated on the invoice. 2. Late Payment Fees If payment is not received by the due date: A late payment fee of $25 or 5% of the outstanding balance (whichever is greater) will be added to the invoice. An additional $25 late fee will be added for each 30-day period the balance remains unpaid. 3. Interest on Overdue Balances Overdue balances will incur a 1.5% monthly interest charge (18% annually) on the unpaid amount. Interest will begin accruing 7 days after the payment due date. 4. Account Suspension and Service Hold Hairline Illusions reserves the right to suspend future services and place the account on hold if payment is overdue by more than 30 days. Outstanding balances must be settled before any new services or repairs can be initiated. 5. Collections and Legal Action If payment is overdue by 60 days, Hairline Illusions reserves the right to forward the balance to a collections agency or pursue legal action to recover the debt. Clients will be responsible for all collection costs, including legal fees. 6. Accepted Payment Methods Wire Transfer Online Wire Transfer through Zelle Bank of America Direct Cash Deposit Cash App Apple Pay Credit Cards Care Credit Cherry 7. Communication and Resolution If you anticipate a delay in payment, please contact our billing department at billing@hairlineillusions.com before the due date to discuss possible arrangements. 8. Enforcement This policy applies to all clients unless otherwise specified in a written agreement. Hairline Illusions reserves the right to amend this policy with notice.

Our honor system or honesty system is is based on trust, honor, and honesty by allowing you to receive a service prior to receiving payment. If payment is not received within 5 business days of receiving service a 3% late fee (of total) penalty is added monthly.

PREREQUISITES a. Ages 18 and up. b. Student's vision should be at least 20/70 (correctable with glasses to 20/20) in each eye. c. Some hair, wig, and ventilating knowledge are helpful but not necessary. d. Knitting and Crochet ability to chain, single, and double crochet helpful but not necessary. e. Basic knowledge of the lace wig industry. VIRTUAL CLASSES A computer with an internet connection, sound, and video capabilities is required. The class area should have indirect lighting as much as possible, with good coverage to show your face and supplies. ATTENDANCE POLICY In the event of an emergency or an absence, please contact us as soon as possible by phone, text, or email to explain the situation and reschedule your appointment. CHECK-IN CLASS CHECK-IN required 24 hours prior to class date. NO-SHOW POLICY If you do not check in or attend the course, you will be withdrawn from the class as a "no show" and rescheduled. CANCELLATION POLICY To cancel your course registration, send a written notification to info@hairlineillusions.com at least 10 business days prior to the class start date to receive a voucher valid for up to 24 months from the date of cancellation that can be applied towards a future class. CERTIFICATE OF COMPLETION GRADING SYSTEM Students are graded on his/her work, knowledge, and classroom theory throughout the course. GRADING POLICY: 25% Classwork: Includes all work began and/or completed in class, warm-ups, class discussions, group activities, student participation, and other assigned tasks. 25% Homework: Includes all work completed outside of the class setting. 50%Assessment (Oral and Written): Include tests, quizzes, presentations, and projects. Extra Credit: Completed and passed extra credit projects equal bonus products and services. MAKE-UP EXAMS A make-up examination is a privilege and is scheduled at the discretion of the Instructor. The following is an outline of determining the student’s grade. GRADING SCALE: A – 93% - 100% B – 85% - 92% C– 77% - 84% D– 75% - 76% F– Below 75% MAKE-UP EXAMS A make-up examination is a privilege and is scheduled at the discretion of the Instructor. Students will receive a “Temporary Certificate Of Completion” after the completion and passing of the first homework assignment. A passing grade is required to receive a certificate of completion. SUPPLIES Upon class certification, students are issued a supplier’s list. Hairline Illusions class supplies will be available for purchase after class and homework assignments are completed. PRIVACY Protecting your privacy is very important to us. Hairline Illusions respects the privacy of every customer and expects the same in return. We will not share any information about you without your consent. Our trade secrets shared during the development and completion of your wig, hairpiece, and/or class should not be shared with any third party. N.C. Gen. Stat. § 66-152: "Trade secret" means the business or technical information, including but not limited to a formula, pattern, program, device, a compilation of information, method, technique, or process that: a) Derives independent actual or potential commercial value from not being generally known or readily ascertainable through independent development or reverse engineering by persons who can obtain economic value from its disclosure or use; and b) Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. All personal information collected by Hairline Illusions is protected with utmost care. The Confidential Information to be disclosed can be described as and includes: Classes, Hair Replacement, "Cranial Prosthesis", "Hair Prosthesis", Medical Wig (WIG) base foundation invention and description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, "Confidential Information" at the time of its disclosure. WHEREFORE, by receiving and/or replying to this email, you acknowledge that you have read and understood this Agreement and voluntarily accept the duties and obligations set forth herein nationally and internationally. Classes are for authorized attendees only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, shared, disclosed to, retained, or used by, any other party.

Topper covers the top of head. Your natural sides and back hair is exposed: Large Topper also known as a Partial Wig Covers the top, front, sides, and back of head, right below the occipital bone. You back hair is exposed. Great for wearing realistic ponytails: Fall / Large Topper / Partial Wig Covers behind the hairline, the top, sides, and back of head. Your natural hairline is exposed: Full Wig covers the entire head: ©2023 Hairline Illusions, LLC All rights are reserved.

Although we provide guidance on swimming in wigs, it's important to note that we do not recommend swimming in your wig. The exposure to chlorine and saltwater can be detrimental to the hair fibers, potentially leading to tangling and matting. Swimming in wigs, particularly lace wigs, is indeed possible with some precautions and considerations. Here's a comprehensive guide: However, if you find yourself in a situation where you must swim while wearing your wig, we suggest taking the following precautions: Swim Cap: To safeguard your wig from water damage, consider wearing a swim cap over it. A well-fitted swim cap can create an additional layer of protection against the effects of chlorine and saltwater. Rinse After Swimming: After your swim, it's crucial to rinse your wig thoroughly with cool water and use a mild shampoo to remove any potential residue from the water. This step can help mitigate the detrimental impact of chlorinated or saltwater on the wig's fibers. Vacuum Fit Wigs: Vacuum fit wigs are engineered to establish a secure seal against your scalp, rendering them a reliable choice for water-related activities like swimming. These wigs create a waterproof barrier, making them ideal for water-based scenarios. However, there are essential factors to keep in mind, especially if you have thin or no hair on your scalp: Reduced Suction: Vacuum wigs depend on the creation of a airtight seal between the wig cap and your scalp, usually through suction. In cases of hair thinning or hair loss, any remaining hair may obstruct the proper formation of this seal. This can result in reduced stability and an increased risk of the wig slipping or coming off during wear. Hair Interference: Even short or fine hairs can disrupt the vacuum effect by preventing the cap from making full contact with your scalp. This interference may lead to less secure attachment and potential discomfort. For those with thinning hair or hair loss considering vacuum-fit wigs, practical solutions include: Hair Removal: Shaving or removing hair in areas where the wig cap will be placed can result in a smoother, hair-free surface that promotes better adhesion and a more secure vacuum seal. Consultation: Seeking advice from a professional wig specialist who can assess your specific requirements and suggest tailored approaches to address your unique circumstances. Customization: Exploring custom-made vacuum wigs designed to accommodate your individual hair and scalp situation. These wigs can be adapted to provide a secure fit, even with some existing hair. It's crucial to grasp the potential challenges and limitations associated with vacuum wigs. Wearing Vacuum wigs with hair: If you order a vacuum seal wig and experience hair growth or an increase in hair thickness, please be aware that the vacuum wig may shift on the head. Additionally, if you have thin hair and tend to sweat more than usual, the wig may also shift on the head. The base of the vacuum wig adheres to the skin, and if your skin is not in direct contact with the base, the wig can shift. To mitigate these potential issues, we recommend wearing a sweat liner or a silicone band underneath the wig to help prevent shifting and ensure a secure fit. Lace Front Wigs: Lace front wigs, renowned for their natural appearance, are not inherently waterproof. The lace at the front can allow water to penetrate to your scalp. However, several strategies can enable swimming in a lace front wig: Sealing: Some individuals utilize waterproof wig adhesives or tapes to establish a protective barrier along the lace. This helps prevent water from infiltrating the wig and maintains a secure fit. Swim Caps: Wearing a swim cap over your wig can effectively shield it from water exposure. Ensuring a secure fit is essential to prevent water seepage. Waterproof Products: Investigate specialized products designed for wigs and aquatic activities. Some companies offer waterproof sprays or sealers that can be applied to your wig to safeguard it from water. Additional Considerations: Wig Type: The specific type of wig you have plays a pivotal role. Some wigs offer higher water resistance or are even waterproof. For precise details about your wig's water resistance, it's advisable to consult with the manufacturer or supplier. Duration: Prolonged exposure to water, especially in chlorinated or saltwater environments, can impact the durability and condition of the wig. After swimming in such conditions, thoroughly rinse your wig with fresh water to eliminate any potential damage from chemicals or salt. Maintenance: Proper maintenance is essential. After swimming, it's recommended to gently wash and condition your wig to eliminate chlorine, salt, or other impurities. Swimming in wigs is feasible with the right precautions, products, and techniques. Nevertheless, it's vital to be mindful of potential water exposure and prepare for potential adjustments or maintenance after swimming. If chlorine and saltwater are allowed to remain in the hair for an extended period, they can have several adverse effects on the hair: Dryness and Dehydration: Both chlorine and saltwater can strip the hair of its natural oils and moisture. This leads to dry, brittle hair that is more susceptible to damage and breakage. Color Fading: Chlorine, in particular, is known to strip color from hair, especially dyed or color-treated hair. Prolonged exposure can cause significant fading of the hair color. Tangling and Matting: Chlorine and saltwater can make the hair more prone to tangling and matting, especially if it's long or curly. This can lead to knots and a difficult-to-manage texture. Frizz: Saltwater can contribute to increased frizz, causing the hair to look unruly and challenging to style. Weakened Hair Structure: Over time, exposure to chlorine and saltwater can weaken the hair's structure, making it more fragile and prone to breakage. Buildup of Residue: These substances can leave a residue in the hair that accumulates over time. This residue can create a dull, sticky, or coated feeling on the hair. Skin and Scalp Issues: Chlorine can also irritate the scalp and lead to dryness, itching, and flakiness. Saltwater can similarly have drying effects on the scalp, which can be uncomfortable. To mitigate these negative consequences, it's crucial to rinse your hair thoroughly with clean, fresh water after swimming in chlorinated or saltwater. Using a mild shampoo and conditioner specifically designed to remove chlorine and saltwater residue can help maintain the health and appearance of your hair. Additionally, using protective measures, such as swim caps or hair treatments before swimming, can further reduce the impact of these chemicals on your hair. ©2004-2023 Hairline Illusions™

No, your wig should not slide off when properly attached. We offer a range of attachment methods to suit different hair conditions and stages of growth. The way you attach your wig can be adapted depending on changes in your natural hair, such as new growth due to hair growth treatments or regrowth following chemotherapy. It's important to note that the hair underneath the wig should be prepared and laid as flat as possible to prevent any slipping of the wig. If you have loose hair underneath, additional attachment methods may be necessary to ensure a secure fit. We provide all the necessary tools and equipment for every phase of your hair journey, ensuring that your wig remains securely in place, accommodating any changes in your natural hair. Vacuum fit wigs, which are designed to suction securely onto the head without glue, clips and/or bands, are primarily intended for individuals experiencing total hair loss, such as those with Alopecia Universalis or Alopecia Totalis. These wigs provide an excellent solution for ensuring a secure, comfortable fit without the worry of slippage. Additionally, some clients with thin hair also opt for this type of wig. In such cases, specific attachment methods can be employed to further secure the wig on the head, preventing any potential slipping. This adaptability makes vacuum fit wigs a versatile option for a variety of hair loss conditions, offering peace of mind and comfort to the wearer. We provide all the necessary tools and equipment to customize the fit of these wigs, ensuring they meet the unique needs of each individual client.

Customer Care: At Hairline Illusions, we strive to offer the most enjoyable shopping experience to our customers, aiming to create lifelong friendships. We offer a 100% satisfaction guarantee and will revise systems if needed. Confidentiality and Anti-Counterfeiting Policy: The base materials (including the inside of the caps), construction methods, and internal components of all Hairline Illusions hair systems are proprietary and confidential. Customers agree not to disclose, share, or promote this information to any third parties. To prevent counterfeiting, customers are strictly prohibited from displaying, publishing, or sharing images of the interior of our hair systems online, in person, or through any other medium. Violation of this policy may result in legal action and termination of future business relationships. By placing an order with or accepting a donation from Hairline Illusions, you agree to these terms and conditions. Privacy & Safety: This privacy policy sets out how Hairline Illusions, LLC ("HLI") uses and protects any information that you provide HLI. HLI is committed to ensuring your privacy is safeguarded. When we require you to include any details that can identify you when accessing your account records, you can be assured that these details will only be used in compliance with this Privacy Policy. HLI has a firm policy to protect the confidentiality and security of information we gather from our customers. We do not exchange your non-public confidential information with unrelated third parties. Information shall only be shared with your consent, in accordance with all applicable laws, except for the specific purposes outlined below. Please read this guideline carefully. It provides you with valuable details about how we treat your personal information. HLI reserves the right to change this policy at any time. Use of Information: We restrict the processing and use of non-public personal information to the minimum we believe is appropriate to provide you with superior service. Services can include advising you about our products and services, other opportunities, and providing you with certification and medical registration included in our classes. What We Collect: We may obtain the following information: First name, last name, and job title Contact information including home address, email address, business address, home telephone numbers, and business telephone numbers Social Security Numbers Employee Identification Numbers Banking information such as wiring information Accounts with us and transactions and interactions by us, with us, or through us Disclosure: We will not reveal any sort of non-public personal information about our clients to others except when we feel it is appropriate for the conduct of our business or when required by law. Even in such unique, restricted circumstances, we do not share any non-public personal details with entities who might wish to market their goods or services to you without your permission. Hairline Illusions Resale Policy At Hairline Illusions, we value the quality of our products and the satisfaction of our clients. To maintain these standards, we have established the following resale policy for our hair systems: Pre-Sale Notification Before reselling your Hairline Illusions hair system, please contact our customer service team to register it as a pre-owned product. This process allows us to: Verify the product's authenticity Assess its condition Provide potential buyers with accurate information about the product's history Quality Assurance Our team will review the hair system to ensure it meets our second-hand quality standards. This step protects both sellers and buyers, maintaining the integrity of our brand. Listing Process Once approved, we will assist you in listing your hair system as a certified pre-owned Hairline Illusions product. This listing will include relevant details about the product's condition and usage history. Unauthorized Resales Reselling Hairline Illusions products without following this process may constitute a breach of our purchase agreement. Unauthorized resales can potentially void any remaining warranty or guarantee on the product. Hairline Illusions Reward Points Policy Hairline Illusions is proud to offer our customers a Reward Points Program designed to give back for their loyalty and engagement. This policy outlines how points are earned, their value, how they can be redeemed, and the terms of use. By participating in the Hairline Illusions Reward Points Program, you agree to the terms outlined below. Earning Reward Points Customers can earn Hairline Illusions Reward Points through various activities, including: Purchases: For every dollar spent on qualifying purchases at Hairline Illusions, you will earn 10 points (e.g., $1 = 10 points). Special Promotions: Earn bonus points during special promotions or sales. Referrals: When you refer a friend or family member, and they make a purchase, you will receive points based on the value of their purchase. Social Engagement: Earn points by following, sharing, or interacting with Hairline Illusions on social media platforms (subject to specific campaigns). Points Value The value of Hairline Illusions Reward Points is based on the assumption that 1 point = $0.10. Points can be redeemed for a variety of services, products, and more: Services (Custom Fittings, Consultations, Repairs): 1 point = $0.10, redeemable for custom fittings, consultations, and repairs. Products (Hair Replacement Systems, Wigs, Accessories): Points can be worth 0.7 to 1 cent per point when used to purchase products directly. Gift Cards: Points typically redeem at a rate of 0.5 to 1 cent per point when used to purchase gift cards. Referrals: Points earned from referrals are usually worth 0.7 cents per point, potentially more if tied to a special promotion. Exclusive Experiences: Points can be redeemed for exclusive experiences, with value varying based on the offer. Redeeming Points Points can be redeemed for discounts on services, products, and more, based on the value of your accumulated points. Hairline Illusions reserves the right to modify redemption options at any time, and not all items or services may be eligible for point redemption. Terms of Use Points Expiration: Points do not expire as long as your account remains active. Accounts with no purchase or engagement activity for 12 consecutive months may forfeit points. Reward points cannot be applied to discounted or price-reduced purchases, pending orders, and cannot be combined with other promotions or special offers. Non-Transferability: Points are non-transferable and can only be used by the original account holder. No Cash Value: Points have no cash value and cannot be redeemed for cash. Minimum Redemption: Some redemptions may require a minimum points balance. Please refer to specific promotions or offers for details. Fraud Prevention: Hairline Illusions reserves the right to investigate any suspected fraudulent activity regarding the accumulation or use of points. Changes to the Reward Points Program Hairline Illusions reserves the right to modify, suspend, or discontinue the Reward Points Program at any time without prior notice. Changes may include adjustments to the points conversion rate, eligible services or products, and the methods of earning points. Agreement to Terms By completing any form related to the Hairline Illusions Reward Points Program or by making a purchase through our platform, you agree to adhere to our policy terms. Refer Link: https://www.hairlineillusions.com/refer-friends Our Commitment We are dedicated to: Ensuring the quality of all Hairline Illusions products in the market Protecting our clients' investments Maintaining transparency in the second-hand market for our products By following this policy, you help us uphold our commitment to excellence and customer satisfaction. We appreciate your cooperation and continued trust in Hairline Illusions. For any questions or to initiate the resale process, please contact our customer service team at info@hairlineillusions.com.

1. Microscopic Examination: Cost: $200 Purpose: To inspect the surface and internal structure of the prosthesis cap for flaws or inconsistencies. 2. Elasticity Testing: Cost: $325 Purpose: To evaluate the stretchability and recovery of the material used in the prosthesis cap. 3. Texture Comparison: Cost: $200 Purpose: To assess the surface characteristics of the prosthesismaterial and compare it to standards or other materials. 4. UV Light Testing: Cost: $400 Purpose: To determine the durability of the prosthesis material under UV exposure, which could indicate how well it will perform and last under real-world conditions. 5. Infrared Thermography: Cost: $325 Purpose: To measure heat distribution and thermal properties, which can help in understanding how the prosthesis cap will react to body heat and environmental changes. 6. Conductivity Testing: Cost: $450 Purpose: To check the electrical conductivity of the prosthesis capmaterial, which can be important for ensuring it doesn't interfere with electronic devices or pose other risks. 7. pH Testing: Cost: $100 Purpose: To test for the acidity or alkalinity of any substances that might leach from the prosthesis material, ensuring it is safe for long-term skin contact.

We understand that your needs may evolve as you experience our hair systems, and we want to support your journey to finding the perfect solution. Our upgrade trade-in program is designed to help you transition to a more advanced system that better meets your needs, while protecting your initial investment. We're here to help you make the best choice for your lifestyle and preferences. Our trade-in program allows one prosthesis trade-in per upgrade or for a new hair system. It is exclusively for upgrading to a higher-grade hair system within 90 days of purchase. Valid upgrades include: Cranial Prosthesis Regular to Cranial Prosthesis Light or a higher-caliber cap. Cranial Prosthesis Light to HD Vacuum System. No other trade-in combinations qualify for this program. Trade-In Credit Schedule Based on the condition of your returned Product, the following credit will be applied toward your upgrade: Excellent Condition (like new, minimal wear): 100% of original purchase price Very Good Condition (light wear, no damage): 80% of original purchase price Good Condition (normal wear, minor issues): 60% of original purchase price Fair Condition (significant wear, fixable issues): 40% of original purchase price Poor Condition (excessive wear, damage): 20% of original purchase price Upgrade Trade-In Requirements Product must be returned within 90 days of original purchase Original proof of purchase must be provided Product must be clean and free of excessive product buildup All original packaging and documentation must be included Trade-in credit can only be applied toward qualifying upgrade paths as defined above Trade-in credit cannot be combined with other offers or discounts Customer is responsible for shipping costs of returned Product Trade-in credit is limited to the full amount paid for the original system General Terms and Conditions Upgrade trade-in value is not redeemable for cash We reserve the right to modify or discontinue this upgrade trade-in program at any time Final determination of trade-in value is at our sole discretion For upgrade trade-in requests, please contact: Hairline Illusions (866)777-7567 info@hairlineillusions.com ©2024 Hairline Illusions™

Limited Warranty Thank you for choosing our premium hair system. We take pride in providing you with high-quality products that help you look and feel your best. Your satisfaction and confidence are our top priorities, which is why we stand behind our products with this comprehensive warranty. We're committed to ensuring you have the best possible experience with your new hair system. Warranty: All our custom hair systems come with a 30, 60 or 90-day warranty, and Black Label line come with a 1-year warranty depending on the specific product. If you experience a manufacturing flaw within this time period, we will work with you to resolve the issue promptly. Extended warranties are available at the following link: Extended Warranty Options Warranty Registration and Validation To ensure the validity of your warranty, we require you to register your hair system online after receiving it. The registration process is straightforward and ensures that your warranty is recognized and protected. Here's how it works: Online Registration: After receiving your hair system, please visit our website and complete the online warranty registration. This step is crucial to activate and validate your warranty. Physical Registration: As part of the validation process, we ask that you physically register your hair system. This can be done through the return process on our website, even if you're not returning your hair system. This ensures that your hair system's warranty is recognized and protected. Warranty Coverage: Your warranty provides coverage for any manufacturing flaws or defects that may arise within the specified warranty period. If you encounter any issues during this time, we are here to assist you promptly. Care Instructions: Please read all provided hair system care instructions carefully. To ensure the longevity and quality of your hair system, it's essential to follow the care guidelines. Avoid applying essential oils, mineral oils, and wrinkle creams on hair systems, as these products can potentially cause pigment peeling and affect the integrity of the system. By registering your warranty online and physically through our website, you help us provide you with the best service and support. This process ensures that your warranty is valid, and it allows us to address any concerns or needs you may have regarding your hair system. Your satisfaction and peace of mind are our top priorities. Warranty Coverage This warranty covers your auto wig/hair system ("Product") for a period of 90 days from the date of purchase against manufacturing defects in materials and workmanship under normal use and maintenance. This warranty is extended to the original purchaser only and is non-transferable. What is Covered: Manufacturing defects in base construction Premature hair loss due to manufacturing defects Defects in ventilation (knots coming loose) Color inconsistencies due to manufacturing error Base material defects Improper size specifications (if ordered according to provided measurements) What is Not Covered: Damage resulting from improper handling, care, or storage Normal wear and tear Damage from chemical treatments or processing Alterations made by unauthorized parties Damage from exposure to excessive heat Customer-induced damage Styling-related issues Changes in texture due to product use Damage from improper cleaning methods Shedding and cap deterioration due to using products or ingredients listed on our do not use list Warranty Claims Process Contact our customer service department within the 90-day warranty period Provide proof of purchase and detailed description of the defect Include clear photographs of the defect Return the Product in its original packaging or equivalent protective packaging Include all original tags and documentation We will evaluate warranty claims within 5 business days of receipt. If approved, we will either repair or replace the defective Product at our discretion. Shipping costs for warranty returns are the responsibility of the customer. General Terms and Conditions This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction The warranty is not redeemable for cash We reserve the right to modify or discontinue this warranty at any time Final determination of warranty claims is at our sole discretion Replacement or repair does not extend the original warranty period Any dispute arising from this warranty shall be resolved through arbitration For warranty claims, please contact us: info@hairlineillusions.com (866)777-7567 This warranty is effective as of 12/31/23 and supersedes all previous warranties.