FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Wholesale and private label orders:


WHOLESALE: Wholesale accounts are welcomed for a minimum order of 12 units a month. Non-sponsored members are required at least 6 month probation period before evaluation to become a member and offer our advance bases. Memberships are voted on by managers on a quarterly bases. Upon acceptance, the potential member(business) will be offered an invitation to join and applicable paperwork is requested. PRIVATE LABEL: Minimum Order 100 Units of same wig base type; Choose 4 Hair Lengths, 4 Textures, 4 Hair Colors. (i.e. 25 Units of Hair color #1B, 16", Latin Wavy; 25 Units of Hair color #2, 18", Relaxed straight; 25 Units of Hair color #1B/#33, 22", Straight; 25 Units of Hair color Natural, 12", Loose Wavy = 100 Units)

You can order up to 24 samples at distribution prices and have up to 30 days to place private label order after samples are completed and delivered. If an order is not placed within the 30 days, you are billed additional wholesale fees if ordered over 12 samples or Retail Prices if less than 12 samples were completed and delivered. If an order is placed within 60 days we will deduct the additional wholesale or retail fee from the price total of order.




How do I attend a class?


Complete our questionnaire HERE or at the following link: https://www.surveymonkey.com/r/WIG_CLASS_APP After your application is approved we will notify you to confirm next class or you are added to our standby PRO CLASS alert list. Private classes are also available. Once you receive an alert you should confirm your attendance quickly before classes are sold out.




How do I place a custom order?


Ordering process: A Few Easy Steps Step #1: Click HERE or the following link to complete our pre-order form. https://www.surveymonkey.com/r/HLISHORTFORM Email photos of your natural hair. Email photos of your desired hair texture (curl), length, color and density. Please name the attachment same as described (i.e. texture-curl.jpg, hair-color.jpg, hair-density.jpg, etc.) Step #2: Confirm Specs Virtual Consultation to discuss photos and best options and specifics. Order form, mold making and measuring instructions are emailed OR done at one of our facilities. Your order is confirmed via medical insurance or 50% deposit is collected via bank wire or online invoice. Step #3 We start building your hairpiece. Black Label Orders We no longer accept Black Label Orders without invitations. Fees start at $25,000+ Depending on hair texture and head size. Orders are paid in full in advance and take 24 - 48 months to complete. Black Label Line fees are paid before production starts. If you are on a payment plan we will begin production after the full total is received. Late payments and missed payments are subject to cancellation of order pushed to next waiting list.




How long can I wear my Hairline Illusions™ wig?


HD Lace front wigs are used for theatrical purposes and shouldn't be worn longer than 3 days at a time. Our advanced hairpieces can be worn for up to 6 weeks. After extended wear, units must be removed to clean head and/or re-braid hair to reapply. We recommend removing and washing your hair at least twice a month. NOTE: HD Lace wigs should be professionally applied. Not recommended for first-time users.




How long will my wig last?


Although most our wigs really last years, the following is the suggest use of wigs:

  1. HD Lace Fronted Wigs last 1-3 years with proper maintenance.
  2. Vacuum Wigs last 3-5 years with proper maintenance.
  3. Cranial Hair Prosthesis Wigs last 1- 5 years with proper maintenance.
  4. Silicone Wigs last up to 3-5 years with proper maintenance.
  5. Matrix Silk Wigs last up to 15 years with proper maintenance.
  6. Black Label Comes with 1 year warranty and last up to 6 years with proper maintenance.




Trade in your wig and receive a deduction on your new wig.


No one provides a higher quality of service to those purchasing an unit than Hairline Illusions™.

If you own a Dream Lace, Matrix and/or Black Label wig and is interested in purchasing a new unit, you can trade in your old one in and receive up to $3,500 off your new order (depending on the condition of your wig).
Trade-In registration numbers are required before mailing in for inspection. After inspection, we will send your Trade-In offer amount.
Please contact us for more information.




Supplying your own hair?


Cutting your own hair - Please separate hair into 6 ponytails. Hair should be cleaned and dried and placed in a Ziploc bag. Hair should be mailed in a padded envelope. If you supply regular bulk human hair from a supplier you need 300g Double-Drawn Human Hair. Allow 2 inches for returns. Important note: Using your own hair voids Hairline Illusions warranty.




Paying with medical insurance?


You may have the option to use your medical insurance benefit to cover the cost of your cranial prosthesis. Most insurance companies will cover 80% to 100% of the fee for medically induced hair loss purposes.

Also benefits from SAM, HASA or FSA can be used to purchase a medical wig. Contact us for more information.




What is our Honor System?


Our honor system or honesty system is is based on trust, honor, and honesty by allowing you to receive a service prior to receiving payment. If payment is not received within 5 business days of receiving service a 3% late fee (of total) penalty is added monthly.




Accelerated Courses Policies.


PREREQUISITES
a. Ages 18 and up.
b. Student's vision should be at least 20/70 (correctable with glasses to 20/20) in each eye.
c. Some hair, wig, and ventilating knowledge are helpful but not necessary.
d. Knitting and Crochet ability to chain, single, and double crochet helpful but not necessary.
e. Basic knowledge of the lace wig industry.
VIRTUAL CLASSES
A computer with an internet connection, sound, and video capabilities is required. The class area should have indirect lighting as much as possible, with good coverage to show your face and supplies.

ATTENDANCE POLICY
In the event of an emergency or an absence, please contact us as soon as possible by phone, text, or email to explain the situation and reschedule your appointment.

CHECK-IN
CLASS CHECK-IN required 24 hours prior to class date.

NO-SHOW POLICY
If you do not check in or attend the course, you will be withdrawn from the class as a "no show" and rescheduled.

CANCELLATION POLICY
To cancel your course registration, send a written notification to info@hairlineillusions.com at least 10 business days prior to the class start date to receive a voucher valid for up to 24 months from the date of cancellation that can be applied towards a future class.

CERTIFICATE OF COMPLETION GRADING SYSTEM
Students are graded on his/her work, knowledge, and classroom theory throughout the course.

GRADING POLICY:
25% Classwork: Includes all work began and/or completed in class, warm-ups, class discussions, group activities, student participation, and other assigned tasks.
25% Homework: Includes all work completed outside of the class setting.
50%Assessment (Oral and Written): Include tests, quizzes, presentations, and projects.
Extra Credit: Completed and passed extra credit projects equal bonus products and services.

MAKE-UP EXAMS
A make-up examination is a privilege and is scheduled at the discretion of the Instructor.

The following is an outline of determining the student’s grade.

GRADING SCALE:
A – 93% - 100%
B – 85% - 92%
C– 77% - 84%
D– 75% - 76%
F– Below 75%
MAKE-UP EXAMS
A make-up examination is a privilege and is scheduled at the discretion of the Instructor.

Students will receive a “Temporary Certificate Of Completion” after the completion and passing of the first homework assignment.

A passing grade is required to receive a certificate of completion. SUPPLIES
Upon class certification, students are issued a supplier’s list. Hairline Illusions class supplies will be available for purchase after class and homework assignments are completed.
PRIVACY
Protecting your privacy is very important to us. Hairline Illusions respects the privacy of every customer and expects the same in return. We will not share any information about you without your consent. Our trade secrets shared during the development and completion of your wig, hairpiece, and/or class should not be shared with any third party.
N.C. Gen. Stat. § 66-152: "Trade secret" means the business or technical information, including but not limited to a formula, pattern, program, device, a compilation of information, method, technique, or process that:

a) Derives independent actual or potential commercial value from not being generally known or readily ascertainable through independent development or reverse engineering by persons who can obtain economic value from its disclosure or use; and
b) Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.

All personal information collected by Hairline Illusions is protected with utmost care. The Confidential Information to be disclosed can be described as and includes: Classes, Hair Replacement, "Cranial Prosthesis", "Hair Prosthesis", Medical Wig (WIG) base foundation invention and description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, "Confidential Information" at the time of its disclosure. WHEREFORE, by receiving and/or replying to this email, you acknowledge that you have read and understood this Agreement and voluntarily accept the duties and obligations set forth herein nationally and internationally. Classes are for authorized attendees only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, shared, disclosed to, retained, or used by, any other party.