FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Wholesale and private label orders:
You can order up to 24 samples at distribution prices and have up to 30 days to place private label order after samples are completed and delivered. If an order is not placed within the 30 days, you are billed additional wholesale fees if ordered over 12 samples or Retail Prices if less than 12 samples were completed and delivered. If an order is placed within 60 days we will deduct the additional wholesale or retail fee from the price total of order.
How do I attend a class?
Complete our questionnaire HERE or at the following link: https://www.surveymonkey.com/r/WIG_CLASS_APP
How do I place a custom order?
How long can I wear my Hairline Illusions™ wig?
HD Lace front wigs are used for theatrical purposes and shouldn't be worn longer than 3 days at a time. Our advanced hairpieces can be worn for up to 6 weeks. After extended wear, units must be removed to clean head and/or re-braid hair to reapply. We recommend removing and washing your hair at least twice a month. NOTE: HD Lace wigs should be professionally applied. Not recommended for first-time users.
How long will my wig last?
Although most our wigs really last years, the following is the suggest use of wigs:
HD Lace Fronted Wigs last 1-3 years with proper maintenance.
Vacuum Wigs last 3-5 years with proper maintenance.
Cranial Hair Prosthesis Wigs last 1- 5 years with proper maintenance.
Silicone Wigs last up to 3-5 years with proper maintenance.
Matrix Silk Wigs last up to 15 years with proper maintenance.
Black Label Comes with 1 year warranty and last up to 6 years with proper maintenance.
Trade in your wig and receive a deduction on your new wig.
No one provides a higher quality of service to those purchasing an unit than Hairline Illusions™.
If you own a Dream Lace, Matrix and/or Black Label wig and is interested in purchasing a new unit, you can trade in your old one in and receive up to $3,500 off your new order (depending on the condition of your wig).
Please contact us for more information.
Supplying your own hair?
Cutting your own hair - Please separate hair into 6 ponytails. Hair should be cleaned and dried and placed in a Ziploc bag. Hair should be mailed in a padded envelope.
Paying with medical insurance?
Also benefits from SAM, HASA or FSA can be used to purchase a medical wig.
What is our Honor System?
Our honor system or honesty system is is based on trust, honor, and honesty by allowing you to receive a service prior to receiving payment. If payment is not received within 5 business days of receiving service a 3% late fee (of total) penalty is added monthly.