HAIRLINE ILLUSIONS
352 7TH AVE
NEW YORK, NY 10001
TEL (866) 777-7567
FAX (800) 890-0389

QUESTIONS? EMAIL US INFO@HAIRLINEILLUSIONS.COM

HAVE A QUESTION?
CUSTOMER SUPPORT
SPECIALS
HOW TO PLACE AN ORDER
MAKE A PAYMENT
SAMPLES
WIG BASES
DIFFERENT GRADES OF HUMAN HAIR
TIPS ON FILLING YOUR INSURANCE CLAIMS FOR CLIENTS WITH MEDICALLY RELATED HAIR LOSS.
SHIPPING & ORDER PROCESSING:
HOW TO PLACE A CUSTOM ORDER?
LACE WIG INTEREST FREE PAYMENT PLAN
HOW DO I APPLY FOR FINANCING?
INSURANCE REIMBURSEMENT
CAN I USE MY OWN HAIR TO MAKE A CUSTOM WIG?
WILL MY WIG COME ALREADY CUT AND STYLED?
HOW LONG SHOULD I EXPECT MY WIG CAP TO LAST?
WIG STORAGE
WHAT IS HAND-TIED?
HOW TO APPLY OUR LACE UNIT?
HOW TO REMOVE ADHESIVE RESIDUE FROM THE LACE MATERIAL?
GLUE IN THE HAIR?
HOW TO WASH THE WIG AND LACE?
VENTILATION?
DO WE OFFER TRAINING?
WHAT IS A GRATITUDE ROCK?
SUPPLYING YOUR OWN HAIR
WIG REPAIRS
RETURNED CHECK FEE

FRAUDULENT CHARGEBACK POLICY:
Hairline Illusions, LLC does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. The charge that will appear on YOUR CREDIT CARD STATEMENT will be “HAIRLINE ILLUSIONS ” or “HAIRLINE.” If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.

FRAUDULENT CHARGES - STOLEN CREDIT CARD PURCHASES
We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law. If you have been a victim of a fraudulent charge, please cancel your credit card and fax a copy of your filed police report (866) 777-7567.

Hairline Illusions LLC (d.b.a. www.hairlineillusions.com) considers credit card charge backs to be fraud if you have made no reasonable effort to notify us by phone that a problem existed, or to resolve or clarify a situation or matter. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money.

The customer must attempt to return any and all merchandise to 352 7th Ave, New York, NY 10001 before attempting a chargeback. NO EXCEPTIONS!

RETURNED CHECK FEE :
10% of check amount per month until check is paid.

TRADE IN YOUR DREAM LACE WIG
No one provides a higher quality of service to those purchasing an unit than H.I.
If you own a Dream Lace, Matrix and/or Black Label wig and is interested in purchasing a new unit, you can trade in your old one in and receive up to $1,000 off your new order (depending on the condition of your wig). Discounted and resale orders trade-ins are a lesser amount.
Please contact: sales@hairlineillusions.com for more information.

SAMPLES
Due to the limited supply of dream lace and human hair, we are unable to supply pre-order samples at the moment. Please check back in the future.

STOCK UNITS
STOCK UNIT SIZE (SPECS):
Cap Base Size: Small (Circumference 21"; Front to Nape 12", Ear to Ear 11"; Temple to Temple around back 12"; Nape 4")
Cap Base Size: Medium (Circumference 221/2"; Front to Nape 14", Ear to Ear 12 5/8"; Temple to Temple around back 14"; Nape 5")
Cap base Size: Large (Circumference 231/2"; Front to Nape 15 ", Ear to Ear 13"; Temple to Temple around back 14 1/2 "; Nape 6 ")
Cap Base Color: Medium Tan
Hair Length: 18"
Hair Color: Natural Black and Dark Brown (can be dyed)
Hair Density: 100%
Cap construction: FULL LACE. Can be parted all over and worn in a high ponytail.
Baby's Hair: Around entire hairline perimeter
Knots: Bleached

WIG BASES
Our units start at $899. Manufactured in the US.

Swiss Lace
Soft Lace hard to detect. Stretchable, breathable and very comfortable.
Wigs Starting at $899

French Lace
Slightly thicker than Swiss Lace and quite strong. Lightweight and very durable.
Wigs Starting at $899

Super Fine Swiss Lace
Soft Lace hard to detect. slightly less detectable, than regular Swiss and French Laces. Not recommended for first time users.
Wigs Starting at $899

Thin Skin Wigs
Undetectible, soft & light great for total hair loss. Durable and made of Polyurethane
Wigs Starting at $1,600

Dream Lace®
Less detectable than Swiss and French Lace. Stretchable, extremely lightweight and very undetectable.
Wigs Starting at $2,300

Matrix Wig®
The base is made of breathable Invisible matrix (durable transparent undetectable). Less detectable than Thin Skin, Dream, Swiss and French Lace.
Wigs Starting at $5,000

Silicone Wigs
Invisible System. Very thin, soft & light great for total hair loss. Softer, stretchable and more undetectable than Thin Skin .
Wigs Starting at $4,600

Vacuum Wigs
Cranial Hair Prosthesis “Medical Wigs” for total hair loss
Ultimate Invisible System. Visually, it's the finest. Lightweight Silicone and undetectable.
Wigs Starting at $8,000

Black Label Line®
Ultra Invisible System. Like a second skin! Extremely lightweight and most undetectable. Wigs Starting at $15,000

DIFFERENT GRADES OF HUMAN HAIR
Our units made with Russian, African, Latin, Indian, Malaysian and Indonesian soft and bouncy 100% Human Virgin Hair from 1" to 36".

DIFFERENT GRADES OF HUMAN HAIR
Human hair comes in many different textures and grades. The human hair must be strong and healthy to produce extensions that will last and wear without tangling or drying.

We use Grade A Virgin Human Hair cut from 1-2 donors depending on the density requested. Be Aware of resellers that use cheap factory wigs with blends poor grades of hair and only cost under $50 to make that only last a few months. Our wigs TRULY last years.

There are four types of hair generally used in making human hair wigs: Chinese, Indian, Indonesian and Caucasian (European) hair.  We use Malaysian, Chinese, Indian, Indonesian, Caucasian (European) hair, African and Latin Human Hair!

African and European hair is the least plentiful, and therefore it is very expensive to the point where the price can be prohibitive to the average wig wearer. Asian hair is the most plentiful and least expensive, but it can be of coarse texture. This texture is mostly suitable for wear by women of Asian or African descent, as it is generally similar in texture to their own.

WHAT IS ASIAN HAIR?
Indonesian hair is thinner and softer than Malaysian, Chinese or Indian. We use Indonesian Hair. Indonesian hair is very light and bouncy -- very similar to European Hair. Chinese hair is very thick and coarse -- We use coarse Chinese hair for our Relaxed Tier 3 wigs -- it should be noted here that not all processed Chinese hair is coarse. Sometimes a texturizing process is performed on the hair to reduce the diameter of each hair to make it more resemble European texture. However, this involves a high degree of processing, decreasing the life of the wig.

WHAT IS REMY HAIR?
Human hair collected directly from a hair donor is Remy Hair. It is sometimes referred to as Cuticle Hair, Virgin Hair and Cut Hair. The majority of human hair sold in the industry is non-cuticle hair. The hair cuticle has been stripped by using an acid-bath. With Remy hair we do not do this so the hair cuticle is intact, therefore the hair is stronger. Manufacturers have long used Indian hair.

WHAT IS EUROPEAN HAIR?
High quality human hair, which is harvested from a person of European or Caucasian ancestry. This type hair is used for custom made wigs because of the exceptional strength, quality and beauty, and is also used by manufacturers of high quality stock human hair wigs.

European hair. European hair is very soft and silky, and is preferred by many Caucasian women because it resembles the texture of their own hair. However, in some cases, European hair can be too fine and limp to hold a style. While Indian hair is similar to European in texture on its own, without having to undergo the extra processing, it has more body and therefore is a better choice for making wigs. As an added benefit, Indian hair is much less expensive than European, and so this hair is very desirable by those who prefer a more silky textured human hair wig, without the high price of European.

WHAT IS AFRICAN HAIR?
Very Rare! African high quality human hair, which is harvested from a person of African ancestry. This type hair is used for our custom made wigs because of the exceptional strength, quality and beauty.

WHAT IS LATIN HAIR?
Donors of Latin hair reside in Brazil and Dominican Republic. Latin hair curl texture rages from 4.5cm to approximately 3cm. absolutely stunning.

TIPS ON FILLING YOUR INSURANCE CLAIMS FOR CLIENTS WITH MEDICALLY RELATED HAIR LOSS.
MEDICAL WIGS | FULL LACE FRONT WIGS | VACUUM WIGS

When a person requires a "CRANIAL HAIR PROSTHESIS" (medical wig) while undergoing cancer-related therapy or have been diahgost with Alopecia, they may be eligible for reimbursement under their health insurance plan. Most insurance companies will cover from 80% to 100 % of a cranial prosthesis.

Follow these guidelines to file your claim to the insurance company:

1) First, check the ‘Benefit Booklet’ given you by your insurance carrier. This lists in detail all of the covered expenses under your particular plan. Look for the section under ‘Covered Expenses’ relating to ‘prosthesis’ or ‘prosthetic devices.’

Or you can contact your insurance carrier to ask about coverage for to ‘prosthesis’ or ‘prosthetic devices’.

2) Obtain a written "PRESCRIPTION" for "CRANIAL HAIR PROSTHESIS". on an actual prescription form. Also, request a detailed letter from your doctor explaining the extent of your hair loss and the mental distress you have experienced due to your medical treatment. Ask your doctor to use the words ‘cranial prosthesis’ as it is considered a medically necessary item. A brief letter from a psychiatrist or pshychologist may also be beneficial, if available.

3) Take some pictures of yourself without your hair. This will immediately show that your claim is not for cosmetic purposes.

4) Notify us about your medical need for alternative hair and we will also send you a receipt for a cranial prosthesis.

5) Send your sales receipts for your cranial prosthesis along with prescription, photos and letters from doctors.

1. Make sure to also include a letter - detail the emotional effects that alopecia areata or your medical treatment has had on your life. Discuss the financial aspects of frequent wig purchases. Advise that a cranial prosthesis is just as medically necessary as a prosthetic limb or breast: it replaces a missing body part-hair.
2. Explain the benefits of purchasing this type of prostheses (it is made to order, more security, more natural, etc.). Explain that although the initial cost of a custom prostheses is higher, it will also last several years, thereby being a cost-effective item.
3. If your employer is aware of your alopecia areata or medical treatment, ask him/her to write a letter explaining the importance of having hair on your job. The following companies have covered cranial prostheses, at least in part; however, each carrier operates differently in each state.
4. If your insurance company denies insurance coverage, you can appeal by sending a letter to the claims department supervisor; ask to be reviewed by a medical review board and a written statement as to why the claim was denied. Bring a copy of your prescription and paid bill to the American Cancer Society for partial reimbursement.

7) Never file an insurance claim for a wig. Always call it a CRANIAL PROSTHESIS.

1. Cranial prosthesis’s are different from budget or department store wigs in quality, performance, and service. Prosthesis’s are made of specialized material, for individuals with severe hair loss.
2. If you don’t have insurance contact your state or county agencies. The county department of social services usually offers medical assistance
3. In most states for individuals who meet certain income guidelines.

These are guidelines only. Always follow the procedures stated by your insurance company so you can obtain the fullest benefits possible. Individual insurance companies may have other or additional steps to complete.

Wigs are not covered for:

    * Male pattern baldness
    * Female pattern baldness
    * Natural aging
    * Premature aging.

The following ICD-9 codes are not covered for wigs:

ICD-9 Code      Description
704.00               Alopecia, unspecified: Baldness, Loss of hair
704.01               Alopecia, areata, Ophiasis (Alopecia areata: usually reversible, inflammatory, patchy hair loss found in beard or scalp.) (Ophiasis: alopecia areata of children; marked by band around temporal and occipital scalp margins)
704.02               Telogen effuvium (Shedding of hair from premature telogen development in follicles due to stress, including shock, childbirth, surgery, drugs or weight loss.
704.09              Other alopecia (folliculitis decalvans, Hypotichosis: NOS, postinfectional NOS, Psuedopelade)
757.4                 Specified anomalies of hair Congenital: (alopecia, atrichosis, beaded hair) Congenital: (hypertrichosis, monilethrix, Persistent lanugo)
091.82              Sylphitic alopecia
Payment Guidelines: Applicable HCPCS Codes
HCPCS Code Description
A9282              WIG, ANY TYPE, EACH

References
1. Oxford Certificate of Coverage and Member Handbook
2. America Medical Association. ICD-9CM Code Book 2004, AMA Press 2003.
3. American Medical Association. Healthcare Common Procedure Coding System. Medicare's National Level II Codes HCPCS 2006. AMA Press 2005.
4. Medicare News Update, Issue 2000-11. August 1, 2000. Retrieved 2-23-2004.
5. Public Act No. 04-34; Connecticut General Statutes Sections 38a-504 and 38a-542

SHIPPING & ORDER PROCESSING:
Please allow 1-3 days to process order. After order is processed please allow 3 days for your order to be shipped if unit is in stock. For Custom and unstocked orders please allow at least 20 working days to make unit. We will notify you for unit measurements. All sales are final.


HOW TO PLACE A CUSTOM ORDER?
You can order from our site or contact us, either by phone (866-777-7567) or e-mail (hairlineillusion@aol.com), and explain your individual needs, and the type of system you want us to create for you. Within a few business days, you will receive an email with one or more colors of actual hair samples for you to choose from or you can email us photos of your desired look. No pushy sales person, no pressure, no embarrassment... If you need extra help, please don't hesitate to call us: we are trained to help you over the phone.

In a few weeks your wig will be totally hand-made to your own head measurements, One to three hairs at a time, in order to achieve the best results.

Custom wigs are hand-tied on a LACE FRONT or FULL LACE CAP. We can make a natural looking custom system uniquely designed just for you. Hair loss is our specialty. If you suffer from Alopecia, Chemotherapy due to cancer we will create your perfect wig to fit your needs. There is nothing like wearing a gorgeous wig designed just for you! Below are instructions on how to measure your head for your custom or semi-custom made wig. This form can also be printed for your convenience. Click here...

Interest Free Payment Layaway Plans are designed for you to buy your wig without financing or paying the full price immediately.

How Interest Free Payment Layaway Plan Work?
Interest Free Payment Layaway Plans are different from finance purchases. When you finance, your wig is shipped before you pay in full. When you use our Interest Free Payment Plan, you pay in full through installments before your wig is shipped.

This way your system is processed and ready for shipment when your payment plan is completed.

Flexible 6 month plans available Broken up into 6 easy payments.

1st Payment - Deposit 17% (depending on tier and wig type) i.e. if your wig cost $5,300 your deposit will be $883.33)
The easist way to ditermine your payments is just to devide your total by 6 ($5,300 ÷ 6= $883.33)
2nd Payment Second Month Later - 17%
3rd Payment Third Month Later - 17%
4th Payment Forth Month Later 17%
5th Payment Fifth Month Later 17%
6th Payment Last Payment 17% plus shipping.
Request a Payment Plan Invoice by sending an email to sales@hairlineillusions.com. Make sure to include your order number in the subject field. After each payment will a new order processing number is assigned. After we receive your final payment your wig is shipped.

Click here to Pay deposit to get started.
Click here to send your measurements and specs.

PLAN OPTION #2

* Interest-Free Monthly Payment Plan
* No Interest if Paid Within 3 or 6 Months
* Minimum monthly payments required

*Applies to promotional purchases of $2,300 or more. Under the promotion period, no finance fees will be charged on the promotional purchase as long as the promotional purchase amount is paid in full within 3 or 6 months and the minimum monthly payment is paid on time, which includes a required minimum monthly payment on the promotional purchase.
If your payment is late or you fail to satisfy either of the above conditions, all special promotional terms may be terminated and finance charges may be assessed on promotional purchase amount from date of purchase. Variable delinquency APR of 28.99% applies if the minimum payment not made by payment due date, payment not honored or credit line exceeded. Minimum finance charge is Subject to credit approval by Hairline Illusions, LLC Credit Department.

*You may pay your monthly fees in the following ways:

1) Automatic Bank Payment (ACH)—ACH payments are those payments you have authorized FACTS to process directly with your financial institution. It is simply a bank-to-bank transfer of funds that you have pre approved for your promotional purchase. Payments may be made from either your checking or savings account. Payments are processed on the 5th of each month and will continue until the balance is paid in full.

2) Credit Card Option—Your monthly payment will be automatically charged to the credit card you designate. Payments will be charged on the 5th of each month until the balance is paid in full.

You can pay your full balance at any time within the promotional period.

*Be sure to have the following information when submitting application:

1) Completed Finance Application. (click here - print, complete and fax application to (866) 777-7567
2) Photo Copy of Driver’s License.
3) Photo Copy of Utility Bill.
4) Photo Copy of Social Security Card.
5) Valid credit card and/or bank account.
6) If paying by automatic bank payments, you will need the bank name, telephone number, account number, and the bank routing number. Most of this information is located on your check.
7) If paying by credit card, you will need the credit card number, expiration date and 3 digit code on back of card.

* PLAN OPTION #2 Payment Plan Chart

Cancellation of Interest Free Payment Plan:
In the event of a Interest Free Payment Plan order is cancelled by the buyer prior to receipt of the final payment, Hairline Illusions reserves the right to keep 50% of the amount already paid stock size wig orders and 50% of custom or semi-custom wig full price since the wigs are made with customer specific measurements and request.

Changing Orders within an already existing Interest Free Payment Plan order is subject to our discretion depending on the time of purchase.

Refunds will be issued within 15 days.

Default of Interest Free Payment Plan:
If final payment is not made within 30 days of the stipulated due date the deposit is forfeited.

HOW DO I APPLY FOR FINANCING?
Applying for a financing is as fast and easy!
Step 1: Complete our simple application and fax it to us at (866) 777-7567.

Step 2: Hairline Illusions Financial Department will review your application and provide an initial credit decision.

Step 3: If approved, we will contact you via email and/or by phone.

In order to apply for financing you must:
· Be a U.S. resident.
· Be at least 18 years of age.
· Have an occupation.

Information needed to apply.
To apply for financing you will need to provide the following information:
· Full Name
· Address
· Phone Number
· Email address
· Date of Birth
· Social Security Number
· Monthly Net Income
· Residential Status
· Employment Information
· Bank Account and Credit Card Information
· Copy of Drivers License
· Copy of Social Security Card

If you have a cosigner, you will also need to provide the following information about the joint applicant:
· Full Name
· Date of Birth
· Social Security Number
· Employment Information (if applicable)
· Monthly Net Income
· Copy of Drivers License
· Copy of Social Security Card

Which wig (tier, texture) will I qualify for?

Hairline Illusions will evaluate your application and approve you for the highest amount for which you qualify on an unsecured personal loan basis.

After I’m approved what happens next?
A contract application is emailed to you. Print fax and complete application and fax to 866-777-7567. A representative will notify you to verify the information you provided on your application and explain the details of your loan approval. You will also receive ordering instructions for your new full lace wig.

INSURANCE REIMBURSEMENT
Cancer Patients Insurance can cover under the code S8095 in which you can get a script from your doctor

CAN I USE MY OWN HAIR TO MAKE A CUSTOM WIG?
Sure. If you are a cancer patient and would like to use your own hair before hair loss, send us your neatly stored ponytail in a Ziploc bag. If you have suffered from hair loss and your ponytail is too thin – we can match your texture to finish the unit. See "SUPPLYING YOUR OWN HAIR" below.

WILL MY WIG COME ALREADY CUT AND STYLED?
We strongly believe that the most best way to cut your system is while it is on your head. Your system will come with light layers.

HOW LONG SHOULD I EXPECT MY WIG CAP TO LAST?
Our units last years if cared for correctly. New Users should try our Lace Front before ordering a Full Lace Unit. Lace is completely undetectable and is very delicate.

WIG STORAGE
Keep your wig on a wig stand when you are not wearing it. This will air out your wig nicely and not stretch out the cap. It's also a great tool on which to air dry your wig after it's been washed. Only keep the wig on a Styrofoam head or head block long enough to style it. You can keep your wig on the heads - just don't pull the wig pulled all the way down on the heads. After you finish styling, just lift up the wig so that it's not completely on the head, just resting on the head. If you done have a wig stand use a large zip lock bag.

WHAT IS HAND-TIED?
A wig or hairpiece into which the hair has been knotted by hand.

WHAT IS LACE FRONT OR FULL LACE? A hairpiece or toupee which is made with a mesh insert in the front, or full system into which individual hairs are hand-tied. This is designed to create a realistic looking hairline. The lace front usually has extra un-ventilated mesh so that the front can be custom-ventilated or trimmed to resemble an actual hairline. When properly worn with special adhesive, the hairline can be so realistic looking as to be virtually undetectable that it is not the wearer’s own growing hair.

HOW TO APPLY OUR LACE UNIT?
Cornrow your hair and treat your scalp with ROOTFuel®. Use ROOTFuel® to prevent itching for extended use. Gently apply adhesive to the skin in front and back lace area only and put wig on. Hold down the lace to the skin and count to 20 until the adhesive is dried. You will get more information about applying systems with your order.

HOW TO REMOVE ADHESIVE RESIDUE FROM THE LACE MATERIAL?
Spray some Adhesive Remover or equivalent oil based solvent where needed. Wait a few minutes.
Push the bottom of the lace firmly against a mirror and slide the unit down the glass. The glue gets pulled out from the lace and deposits itself on the glass.

GLUE IN THE HAIR?
Spray some Adhesive Remover or equivalent oil based solvent where needed. Wait a few minutes. Using a fine tooth comb; gently comb and wipe away residue.

HOW TO WASH THE WIG AND LACE?
Spray some Adhesive Remover to loosen up the glue and gently remove the glue off the unit.

Dampen the hair under a water facet.
(Using a 50/50 percent shampoo and water mixture in a spray bottle.) DO NOT SCRUB THE UNIT.
Spray the mixture onto the unit and let it remain for up to 15 minutes.
Rinse the mixture from the unit.
(Using a 50/50 percent conditioner and water mixture in a spray bottle.)
Spray the mixture onto the unit, but do not rinse out.
Comb out and style the hair as desired.

VENTILATION?
The technique used in tying or knotting hair by hand into the cap of a wig or toupee to simulate the look of growing hair. A fully hand tied wig requires 60-90 hours of labor to complete, which explains the cost of this type of wig.

DO WE OFFER TRAINING?
We offer Extensions, Lace Front and Wig repair training course for professional people or any talented individual interested in a wig career. The Courses are taught by a professional experienced instructor that will demonstrate "hands-on" repairs on actual wigs. At the end of the Course you will have all the skills, tools, and knowledge necessary to open your business. Click here...

WHAT IS A GRATITUDE ROCK?
Free “Law of Attraction” Gratitude Rocks
Every time you touch your Gratitude Rock, it reminds you to feel appreciation for your experiences and circumstances. Restrain the negative thoughts and focus on the positive and really be thankful. Amazingly, as you recognize and show appreciation this will attract additional good things in your life.
It Really Works!

SUPPLYING YOUR OWN HAIR:

1. If you supply regular bulk human hair from a supplier you need 1 lb
2. Double-Drawn Human Hair 10 oz
3. Your own hair - Please separate hair into 6 ponytails. Hair should be cleaned and dried and placed in a Ziploc bag.

Hair should be mailed in a padded envelope. Allow 2 inches for returns.

WIG REPAIRS
Our wig experts can repair all wig types. Lace Front, Full Lace, Thin Skin, Semi Custom, Sheitels, etc. In order to get a price quote we will need you to mail the wig to us. Make sure to add the bulk hair with wig. We also have virgin human hair available.